Overview

Last updated: 31/03/2026

Jaylocks Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.jaylocks.com or engage with our services.

1. Who We Are

Company name: Jaylocks Ltd
Website: www.jaylocks.com
Email: office@jaylocks.com
Phone: 01502 418888
Registered in England & Wales: 16796065

We act as the data controller for personal data collected through our website and services.

2. Information We Collect

We may collect and process the following information:

Information you provide to us

Name, email address, phone number, business name
Enquiry details or messages submitted via contact forms or email
Billing address when placing orders through our shop
Company details submitted for Companies House filings or business formation (e.g. director details, registered office address, shareholder information)
Business information required to provide consultancy, compliance, or documentation services

Information collected when you make a purchase

Order details including products purchased and order history
Payment information — card payments are processed securely by Stripe; we do not store your card details
Subscription billing information for recurring services such as Companies House Care

Information collected automatically

IP address, browser type and version
Pages visited and time spent on the site
Device and operating system information

This data is collected via cookies and standard website analytics. See our Cookie Policy for more detail.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and contact requests
Process and fulfil orders placed through our website
Manage recurring subscriptions (e.g. Companies House Care)
Provide and manage our services, including statutory filings, compliance documentation, and business support
Communicate with you about work we are carrying out
Submit information to Companies House or other regulatory bodies as required to deliver our services
Improve our website and services
Meet legal and regulatory obligations

4. Legal Basis for Processing

Consent — where you have contacted us or opted in
Contract — where data is required to deliver services or fulfil an order
Legal obligation — where we are required to submit data to Companies House, HMRC, or other authorities as part of a service
Legitimate interests — for running and improving our business

5. Sharing Your Information

We do not sell your data. We may share your data with:

Stripe — our payment processor, for secure handling of card transactions and subscriptions
Companies House and HMRC — where required to deliver statutory services on your behalf
Trusted third-party service providers (e.g. email hosting, website hosting, software platforms)
Professional advisers (e.g. accountants or legal advisers)
Authorities where required by law

All third parties are required to keep your data secure and use it only for agreed purposes.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data, including:

Secure systems and access controls
Reputable third-party platforms with their own security standards
Limiting access to authorised individuals only

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law.

7. Your Data Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise your rights, please contact us using the details in Section 1.

8. Cookies

Our website uses cookies to ensure it functions properly, process orders, and understand how visitors use the site. For full details, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, with the updated date shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Jaylocks Ltd
Email: office@jaylocks.com
Phone: 01502 418888
Website: www.jaylocks.com

“Every business reaches a point where doing everything alone no longer works. Real progress starts when clarity replaces overwhelm and support replaces guesswork.”